Strong Sticky Flies Home Lure Catcher

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@officialflytrap.com. Once your return request is approved, we’ll provide detailed return instructions. Returns will need to be sent to our processing location: 30 North Gould Street, STE R Sheridan, WY, 82801, US. Please note that this is our registered business address; return instructions will confirm the exact return location.

If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@officialflytrap.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In cases of defective or incorrect items, we will cover the return shipping costs.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable. Sale items may only be returned if they are defective, damaged, or incorrect.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customer Service Hours

Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM Eastern Standard Time.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@officialflytrap.com.